Terms of Service

Service Scope

VPNMF provides international routes and access to compatible client software for cross-border access and access to international websites. Coverage includes 90+ countries / 210+ routes, with support for Windows / macOS / iOS / Android / Linux. Available regions and routes are listed in the user panel and may change due to maintenance or network adjustments.

The service provides network connectivity and does not include accounts, memberships, or content licenses for third-party websites. Third-party services may determine regional availability, account eligibility, and access permissions under their own policies. A network connection does not grant permission to use those services.

Accounts and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your password and subscription link secure, do not share them on public pages or in groups, and take responsibility for activity on your account. If your credentials are exposed or you notice unusual activity, change your password promptly and submit a support ticket through the user panel.

There is no limit on the number of devices that can be online at the same time for devices managed by the account holder. An unlimited device count does not permit account resale or sharing. Renting, transferring, or distributing accounts or subscription links is prohibited, as is repackaging the service as a paid network service for others.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and do not expire. See the Packages page for prices and data allowances. Check the package type, amount, and billing method before confirming an order.

Lawful Use Requirements

You must comply with the laws and regulations of your location and any region relevant to your activities, as well as the rules of the websites you visit. You must not use the service for fraud, intellectual property infringement, distributing unlawful content, unauthorized system access, sending spam, or disrupting other people's networks.

Malicious scanning, attacks, abuse of network resources, and other activities that disrupt the normal operation of the service are prohibited. You are responsible for determining whether the content you access and your actions are lawful. VPNMF provides connectivity but does not obtain any necessary permits or authorization on your behalf.

Availability and Limitation of Responsibility

Your connection experience may be affected by your local network, carrier routing, exit region, destination website, and client configuration. VPNMF does not guarantee that every route will always be available, that access to any particular website will remain available, any specific speed, or the outcome of a third-party account review.

Maintenance, network outages, changes to third-party policies, or events beyond our control may interrupt connectivity. If you encounter an issue, check your client configuration, try another route, and submit a support ticket. These terms do not exclude liability that VPNMF is required by law to assume. VPNMF makes no substitute guarantee for content and services provided independently by third parties.

Refund Requests and Processing

To request a refund, log in and use the support ticket portal in the user panel. State that you would like a refund and provide the relevant order information so the transaction can be verified. You do not need to prove a connection issue to request a refund under this policy. Do not include your account password or subscription link in a ticket.

Supported payment methods are Alipay / WeChat Pay / USDT. Refund arrangements will be confirmed through the support ticket. Processing by the payment channel may affect when funds arrive; these terms do not guarantee a fixed arrival time. If you have a concern about an order or refund handling, you can add details to the original ticket.

Account Termination and Changes to These Terms

In cases such as unlawful use, account resale, credential sharing, malicious attacks, or repeated disruption of the service, VPNMF may suspend relevant connections or terminate account access based on the risk involved, and will explain the reason where practicable. If you disagree with the action, you may request a review by submitting a support ticket. Suspension or termination does not automatically remove any refund rights granted by law.

Changes to these terms will be published on this page, and the month shown at the top will be updated. Important changes affecting usage rights will be announced on the site or through the user panel. Changes will not retroactively reduce rights attached to orders already placed under applicable law. See the Privacy Policy for information about how personal data is handled. For help with using the service, contact support through a ticket.